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Rooster’s Rook is committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs) in the Privacy Act as well as the Spam Act and the Do Not Call Register Act.


Collection of personal information

Information collected will be about an individual, it will be collected when you;

  • provide details to join our mailing list or database to receive information about new products and promotions, we may collect your name and contact details
  • make a purchase online or when you otherwise set up an online account, we will collect your name, contact details, order details, credit card details, delivery address
  • provide information via social media pages such as providing your name or contact details via the Rooster’s Rook Facebook page or Instagram accounts or other social media sites or Apps
  • complete a survey in online or printed format, we may collect your name and contact details
  • send us an enquiry or provide us with feedback through our online form or by email, we will collect your name, contact details, details of your enquiry or feedback and information about our response.


Why we collect personal information 

Main Purposes

The main purposes that information is collected, held, use and disclosed are when:

  • processing orders online, and delivering products and services
  • to provide any associated loyalty program
  • promoting Rooster’s Rook and its products and services, including through direct marketing, events, public relations and social media
  • performing research and statistical analysis.
  • selectively targeting promotional offers and opportunities
  • developing or seeking to deliver new ranges of products or services
  • answering queries, resolving complaints and responding to social media
  • general administration

We may also collect, hold, use and disclose personal information for other purposes explained at the time of collection for which we would ask your consent.


Direct marketing and opting out

By providing your address, email address and telephone numbers to Roosters Rook, you consent to Rooster’s Rook to contacting you for the purposes set out above. We may send this information in a variety of ways, including by mail, email, social media, SMS or telephone. You can opt out of being contacted by contacting us by email at and quoting “Opt out” as in the title.


Email and mobile communication

If you provide us with an email address or phone number, you consent to electronic communication such as notices or reminders being sent to you via that address or number.


Who we may share your personal information with

We may share your personal information with third parties where appropriate for the purposes set out above, including:

  • financial institutions for payment processing
  • Rooster’s Rook’s contracted service providers such as: delivery and shipping providers and information technology service providers
  • regulatory, investigative or government bodies to comply with laws

We may ask one of these third parties to contact you directly for a specific purpose, and provide us with information collected from you in the course of providing the relevant products or services.


Data quality and security


We hold personal information in a number of ways, including in printed documents, electronic databases and email contact lists. Printed documents are held at Rooster’s Rook’s office. We take reasonable steps to:

  • ensure that the personal information that we collect, use and disclose is accurate, up to date and complete and relevant;
  • protect the personal information that we hold from misuse, interference and loss and from unauthorised access, modification or disclosure; and



While we endeavor to protect the personal information of users of our website you disclose your information at your own risk, we cannot guarantee the security of your information. If you are concerned about sending your information over the internet, you can contact Rooster’s Rook by email at You can also help protect your personal information by keeping your account details confidential. If you become aware of any security breach, please let us know as soon as possible.


Access and correction


Please contact us by email at if you would like to access or correct the personal information that we hold about you. We may ask you to verify your identity before processing any access or correction requests, to make sure that the personal information we hold is properly protected.



We are happy to provide you with access to your personal information within 30 days, subject to some exceptions permitted by law. We will also generally provide access in the manner that you have requested provided it is reasonable and practicable for us to do so. We may however charge a fee to cover our reasonable costs of locating the information and providing it to you.



If you ask us to correct personal information that we hold about you, or if we are satisfied that the personal information we hold is inaccurate, out of date, incomplete, irrelevant or misleading, we will take reasonable steps to correct that information to ensure that, having regard to the purpose for which it is held, the information is accurate, up-to-date, complete, relevant and not misleading. If we correct personal information about you, and we have previously disclosed that information to another agency or organisation that is subject to the Privacy Act, you may ask us to notify that other entity. If so, we will take reasonable steps to do so, unless this would be impracticable or unlawful.


Complaints or questions

If you would like further information about how we manage your personal information, or if you have any queries relating to our Privacy Policy, or wish to lodge a complaint in relation to an alleged breach of the Privacy Act, please contact our Privacy Officer by email;


All complaints received will be dealt with fairly and in a timely manner considering all the circumstances of the complaint. In most cases, we expect that complaints will be investigated and a response provided within 30 days of receipt of the complaint. If the matter is more complex and our investigation may take longer, we will contact you and tell you when we expect to provide our response.


Changes to this policy

Rooster’s Rook may amend this Privacy Policy from time to time. The current version will be posted on our website and a copy may be obtained by contacting us